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FAQs

 

SHIPPING 

Standard shipping is free within Australia. Standard international shipping is $30.

Need your order in a hurry? Not a problem. Choose EXPRESS POST at the checkout. Express Post within Australia is charged in two tiers. Wallets & Clutches = $15.95. Bags = $29.95

 

DISPATCH & DELIVERY TIMEFRAMES

Orders are processed within 24 hours. Allow 2-5 working days after dispatch for delivery within Australia. Allow 1-2 weeks for international deliveries. All orders are sent via courier or Australia Post regular parcel with tracking.

 

WHERE DOES ZURII SHIP TO?

Every corner of the globe! From Paris to New York, Sydney to London. You name the location and we’ll get your carry wear to you!

 

INTERNATIONAL ORDERS – DUTIES & TAXES

Duties & taxes may be payable when your order arrives into your country, if your purchase is over the tax free threshold. In most cases our products will be under this threshold, so no charges will be payable. Please check the tax free threshold in your country to be sure.

 

DO YOU SHIP TO PO BOXES?

Unfortunately, not. Your beautiful new leather piece must be delivered to a physical address as we require a signature on delivery.

 

DO I HAVE TO BE HOME TO RECEIVE MY ORDER?

You or someone at the address must sign for your delivery. This is to ensure your order reaches you safely! If you are away when the delivery is made, the courier will leave a collection card.

 

CAN I GIVE A ZURII PIECE AS A GIFT?

Yes, absolutely! Each piece is delivered in a beautiful gift box that makes for the perfect present. Just enter the recipients details in the shipping address section and we will deliver your gift to their door.

 

PAYMENT METHODS

We accept the following payment methods: Visa, Mastercard, Paypal and AfterPay.

 

WHAT CURRENCIES CAN I SHOP IN? 

You can view pricing in your local currency (just click the currency tab in the tool bar on the homepage), however all orders will be processed in Australian dollars.

 

LOST OR DAMAGED

If your package arrives damaged or does not arrive at all, please contact us within ten days from confirmation of dispatch. Please provide your details, details of the item and the tracking number sent with confirmation of dispatch.

 

RETURNS AND EXCHANGES

We’re sure you’ll love your new carry wear piece, but just in case, we do accept returns and exchanges. All products must be returned unused and in their original packaging.

Return your order to the address below within 14 days of delivery. Please include a copy of your original invoice. Customers are responsible for all shipping costs incurred on returns or exchanges.

All discounted items are FINAL SALE and cannot be returned or exchanged. Gift vouchers are not redeemable or refundable for cash.

Please contact us directly if you have any problems with your order. We are here to help.

Zurii
18 Longsight St
Alderley
QLD, 4051
Australia
 

Email: info@zurii.com.au
Ph: +61 7 3311 5748

 

CONDITIONS OF RETURN

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

 

 LEATHER CARE TIPS  

Leather is a natural material. It wears as well as you treat it. Just like our skin! Be sure to waterproof your new leather piece before using it. Repeat every three months. This will keep your piece in mint condition and reduce the chance of stains or dirty marks appearing.

 It only takes 30 seconds to protect your wallet, clutch or bag!

 Follow these easy steps:

  • Waterproof your piece straight away
  • We recommend Zurii Leather Lover as it’s a 3 in 1 organic product. It protects, conditions and waterproofs

  • Wipe with a damp cloth to clean 

  • Store in a cool dry place. Ideally keep it in its dust bag 
 
  • Dry slowly if leather gets wet. No speed drying or heat 
 
  • Keep away from pens, rough surfaces and direct sunlight 

  • Don't use soaps, cleaners, baby wipes or Lanolin products to clean

 

PRIVACY STATEMENT

Zurii understands that all information provided by customers is confidential and will not be shared or disclosed to ensure privacy and safety amongst our customers.

 

 

      

 

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