Frequently Asked Questions

 

WHAT DOES ZURII STAND FOR?

Zurii & Co is all about grassroots, ethical, eco-fashion.

The word ‘Zurii’ means beautiful in Swahili. The ‘Co’ represents the collective of talented artisans who create our products, and those who wear it.

We bring together those looking for beautiful, ethical fashion with those making it, empowering women and communities in the process. 

 

WHO MAKES THE PRODUCTS?

Zurii products are made by talented artisans in underprivileged communities around the world. Our gorgeous jewellery is handcrafted by talented women artisans in Uganda, while our beautiful leather products and scarves are handmade by families in Indonesia.

Zurii is all about women empowering other women. We believe in looking good while giving back.

 

PRODUCTS RANGE

Jewellery: Our beautiful handmade jewellery is made with sustainable materials including 100% recycled paper, coloured string and coconut.

Leather goods: Each handmade leather products is crafted from 100% soft, genuine quality leather.

Scarves: Our scarves are made from 100% soft cotton.

 

GIVING BACK

10% of profits are donated to The Hunger Project, to help train and educate disadvantaged women. The Hunger Project is an international charity working to end hunger and poverty by pioneering sustainable, grassroots, women-centred strategies.

 

HOW DOES ZURII SUPPORT ETHICAL FASHION?

We support ethical fashion by providing talented artisans in developing countries with fair wages, giving them access to better working conditions and greater work opportunities. We purchase directly from women, craftsmen and their families, removing the middleman to ensure they gain maximum income for their work. By doing this, we aim to empower artisans, their families, and their communities in the process.

 

WHERE DOES ZURII SHIP TO?

Everywhere – from Adelaide to Auckland, from Zagreb to Zurich and everywhere in between. If the postman delivers to you, you can look good in a Zurii piece. All packages are sent via Australia Post. Orders are processed within 1-2 days. Allow 3-5 working days after dispatch for orders with Australia and 1-2 weeks for international deliveries. Express Post is also available.

 

WHAT CURRENCIES CAN I SHOP IN?

You can view product pricing in your local currency, however all orders will be processed in Australian dollars.

Orders with an International Delivery address are not subject to GST and therefore, where applicable, 10% will be deducted from your shopping cart total before your payment transaction is processed.

 

CAN I MAKE A CUSTOM ORDER?

Absolutely! We love creating custom jewellery for our customers. You can also let us know if you like an item, but want to order it in a different colour. Custom orders take 4-6 weeks to deliver. This allows the women time to source the materials and hand make your custom piece.

 

CAN I PURCHASE ZURII AS A GIFT?

Yes, you certainly can. Each purchase comes beautifully gift wrapped, ideal to give as a present. Just be sure to include the recipients address details when purchasing. 

 

RETURNS AND EXCHANGE POLICY

Faulty products will be exchanged or refunded with proof of purchase within 14 days of shipping. Unfortunately we can’t refund or exchange jewellery due to colour choice or change of mind, largely due to health and safety precautions. Customers are responsible for all shipping costs incurred for returns or exchanges. Please note that all discounted items are FINAL SALE. Gift vouchers are not redeemable or refundable for cash. Please contact us directly if you have any problems with your order. We are here to help!